Satisfied Customers

I received the missing piece of my original order that you sent me. I appreciate your swift action and care taken in completing my order. It was nice doing business with you. - Luke

I love the Mazatlan Thick String Mayan Hammock we just received. Thank you for you prompt service. My children have all been having a ball on it. Thank you for a quality product. Loree

All I can say is, "Wow". I am so impressed with the speed in which I received my purchase. On Wednesday morning I ordered a Hammock from you. I received it today, Friday, just two days even using ground shipping. I had been afraid it would not arrive in time for Christmas, but today's only the sixteenth.

Please pass along my personal thank you for a job well done to everyone at your organization.

Sincerely,

Jeff P.

I recently purchased a rope hammock that ended up untying at one of the ends. After contacting Hammocks.com via e-mail and explaining my situation, I was issued a brand new hammock three days later, with no request of returning the original.

I am writing now to commend the great quality and appreciation of customer service that I received from your company. Both deliveries were very timely, the one time that I did call for an ETA for my first hammock, the woman I spoke with was extremely pleasant, and I was very pleased with the new hammock that I received. The hammock is wonderful, and I will be spreading your company name proudly to anyone inquiring about hammocks.

Thank you for your attention to your customers' satisfaction. -Chris A.-

Good Day, I could answer all of the above on your choices on why I purchased from you today. I also called(Approx 4:50 pm ET) before I placed this order with questions. I spoke with Christiane (sp?)she was most friendly, helpful and professional. She represented your company with confidence. She also shared NetShops.com with me which I wasn't aware of. I am sure to visit your other companies.

-J.R.

I do like to shop online yet I try to be very careful when I do. Christiane shared the BBB affiliation and the secure site. This conversation made me feel quite comfortable in placing this order. I might add if I lived in Nebraska...I would be interested in seeking employment with your companies...it truly sounded as though your phone rep really enjoys her job! That is a rarity these days...keep up the good work! Have a Blessed day in JESUS Barbara, Spring Hill, FL

YOU HAVE THE MOST AWE*MAZING SITE ON HAMMOCKS. NOTHING COMPARES TO PRICES AND YOU JUST HAVE A GOOD ENERGY TO IT ALL...LIKE ALL OUR QUESTIONS ARE ANSWERED ALONG WITH THE HISTORY AND KNOWING THE HERITAGE OF HAMMOCKS LIVING ON TODAY. THANK YOU!

-Pete M.

I gave my husband our anniversary present yesterday - your hammock and pillow. He LOVED it. He couldn't wait to get it hooked up and IN it! Thank you for your follow through and your excellent product line. It was a pleasure doing business with you.

-Ellen

Thank you for the quick response. I will definitely recommend you to my friends and family. Excellent customer service.



Loyal Customer, Sharon Y.

I want to thank you so very much for your prompt response to my correspondence. It has been a pleasure doing business with your company. The courtesy you have extended has been most appreciated.

-Christina

My hammock arrived and is a beauty. I want to commend you on your excellent customer service.

-Randy

Hey...thanks for your help...we love our new hammock...a great product at a great price...I shall refer you...thanx.

-Ms. M.R.

Thank you for taking the time today to resolve my issue with a previous order. I appreciate your assistance.

I also wanted to let you know that the customer service I have experienced throughout this ordeal has been excellent. I have been dealing with Chad via email since I first contacted you, and he has been great. He has kept me informed every step of the way and followed up until the issue was resolved. As a consumer, I am very satisfied with the customer service I have received.

Thanks again for your help.

-Nicole S.

I would like to send a quick note about one of your customer care agents. I am responsible for call center operations and always critique my interaction with call center agents. I just got off the phone with Jennifer. What a great experience! Jennifer has a very pleasant voice, interacted throughout the order and made sure that I had all of the information that I needed.



I know what a challenge it can be to find qualified people that can be on the phone all day. You were lucky to find her.

I let her know about my positive experience, but wanted to make sure that her supervisor was also aware just in case that my call was not monitored. Thank you.

-Clare

Thank you for making this easier and getting my replacement hammock to me earlier; it was very much appreciated. The new hammock is great!

-Darla

I received my hammock in a very timely manner, and am LOVING it! Thank you for providing a great product at a reasonable price with terrific service!

-Ms. D.W.

Thank you for your assistance. When I get the number from UPS tracking, I will email it to you.

I truly wish all companies were as great with customer service as this one is. It's a shame that when you get truly great customer service, it's surprising. Please pass this along to your upper management.

Thank you so much again.

Ms. D.L.

-Mr. G.P.

I bought a Mazatlan Mayan Hammock several years ago and just loved it. It took a beating in the weather, and with 2 daughters and their friends using it all the time, in addition to myself, it recently needed to be replaced.

I was dreading waiting for my new Mazatlan Mayan Thick String Hammock and was very surprised to see it on my step just 3 days from when I ordered it! And imagine my surprise when I hurried and hung it and found it to be even more comfortable than my first one. I can barely get my yardwork done now. This thing is so fabulous we are looking at another one so I don't have to share with my children! We also bought 2 hammock chairs a few years back.

Thank you for selling a quality product that is just as great, if not better, than your product description says it is.

-D.P.

Dear Mr.. Nielsen,

I have never seen such wonderful service. It was so easy to order the swing and so speedy. You say you strive for good customer service, well you are sure doing it right. It is refreshing to have this experience after the kind of service I see in other places. Keep up the good job and your employees are to be commended for upholding your goals.

Thanks ever so much.

Sincerely,

-Ms. B.W., Green Bay WI

Good morning Doug,

This is Wayne. I ordered the Travel Hammock for Mary for her birthday. Just wanted to compliment you and your people for the quick service and the great product. Mary is thrilled and looking forward to using the hammock.

Namaste,

Wayne

A very satisfied customer

To the good people at hammocks dot com,

I am responding to customer service I received from your organization. The following are the important numbers of a purchase I made some time ago. Truth be told, when I wrote to indicate a problem with the merchandise, I didn't even have information at hand so my request for help was by necessity vague. My daughter, who is much

more dot-com savvy, encouraged me to just lay out our complaints with the hammock, stand back, and watch. Well I must say (which is the point of this rambling note), that we are most impressed with the follow-up to our issues, will

heartily recommend this source to our friends, and thanks again for what amounts to a validation in internet shopping.

Yours with appreciation,

-Ms. E.A.

Thanks for the e-mail, Doug. It is sure wonderful to hear that you care about your customers. My husband will be thrilled to relax on his new hammock.

Thanks Again, Godbless.

-Ms. N.T.

Thank you very much. We love the hammock and can't wait to use it! Thank you for the quick and prompt service. I will definitely be recommending your products to my family and friends.

-S.M.